Refund & Cancellation Policy

Because you are buying online, consumer law gives you a 14-day right to cancel and get your money back, without giving a reason. For digital content there is one condition attached to it, and it is worth understanding before you buy.

That right exists so you are not left paying for something you cannot use while you wait for the cancellation period to run. It therefore applies until the content is delivered to you. If you ask us to start your access straight away — which is what the tick box at checkout does — the content is delivered at that moment, and the 14-day right ends with it. That is why the box asks you to confirm two separate things: that you want access immediately, and that you accept losing the right to cancel once it starts.

You do not have to tick it. If you would rather keep the full 14 days, email us at support@pharmafledge.co.uk instead of buying through the site, and we will hold your access until the period ends. Almost nobody wants this — you are usually here because your exam is close — but the choice is yours to make, not ours to assume.

If you ticked the box and have changed your mind anyway, read on. Once the right is waived the law requires nothing further of us, but our own guarantee below still gives you seven days — and we would rather refund you than argue about which right applies.

We want you to be confident in your purchase. If you are not satisfied with a paid plan, you can request a full refund within 7 days of your purchase date. No quibble — just email us within the window.

A refund unwinds the purchase, so when we process one your access to the paid content ends and any subscription is cancelled. You keep your account and your progress, and calculations practice stays free as always.

• Email us at support@pharmafledge.co.uk from the address on your account, within 7 days of purchase.
• Tell us the email you purchased with so we can locate your order.
• We will process approved refunds to your original payment method via Stripe, usually within 5–10 business days depending on your bank.

Pro is a monthly subscription. It renews automatically and we take payment on each renewal date until you cancel. You can cancel at any time from your account, through the secure Stripe billing portal — there is no notice period and no cancellation fee. Cancelling stops future payments; it does not end the month you have already paid for, and you keep access until that month runs out.

Saver is a one-time payment granting 12 months of access. It is not a subscription — there is no automatic renewal and nothing to cancel. Access simply ends when the 12 months expire, and you will not be charged again unless you choose to buy again.

Our 7-day guarantee in section 2 applies to your first payment for a plan. For a subscription, later monthly renewals are not covered by it — cancel before your renewal date and you will not be charged again. If a renewal takes you by surprise, email us anyway: we would rather sort it out than keep money you did not mean to spend.

Pro and Saver contain exactly the same material — they differ only in how you pay, so moving between them is a billing change and not an upgrade. Because holding both at once would mean paying twice for the same thing, switching to Saver cancels your Pro subscription straight away and you will not be billed for it again. Your Saver access starts on the day you switch.

If you switch within 7 days of your first Pro payment, that payment is covered by the guarantee above: we will refund it to your original payment method, and you do not need to email us to ask — the switch flags it for us automatically.

If you switch after that window, the Pro month you are part-way through is not refundable. Because Saver takes over immediately, we add a free extra month to your Saver access instead — 13 months rather than 12. You will be told which of these applies to you before you pay.

If your Pro payment has failed and the subscription is overdue at the point you switch, there is nothing to refund and no extra month is added, since that month was never paid for. Switching still cancels the subscription.

Any questions about refunds or cancellation? Email support@pharmafledge.co.uk.